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At 333ko, the way we collect, store and use your personal information is governed by this policy — written plainly so you can read it without needing a legal background. Access to our platform depends on your local law and eligible regions, and this policy applies wherever that access is permitted.
This privacy policy sets out what personal information 333ko collects when you open an account, make a deposit through bKash or Nagad, browse the lobby or contact our support team. We collect only what is necessary to operate your account and process your transactions — your name, contact details, wallet identifiers used for bKash or Nagad payments, and records of the actions you take while signed in. We do not collect payment card numbers directly; wallet-based transactions through bKash and Nagad are handled through their own respective interfaces, and we receive only the reference data needed to match a payment to your account. We keep your information for as long as your account is active or as long as our operational and legal obligations require. After that period, data is either deleted or anonymised. We do not sell your personal information to third parties. Where we share data with service providers — for example, fraud-screening or identity verification tools — those providers are contractually bound to use it only for the purpose we specify. This policy is subject to the laws of the jurisdiction applicable to your region; where local law conflicts with any provision here, the local requirement applies. If you have questions about how your data is held, the contact routes in this policy are the right place to start.
Understanding the boundaries of this policy helps you know when your rights under it apply and when a separate set of rules governs your experience. Four distinct areas shape the scope: your account access and the data tied to it, the transactions you make, the content we serve and the third-party services connected to the platform. Each area is treated differently, and the table below shows how.
Covers all personal data collected when you register, verify your identity or update your account details. This includes login records, session data and any correspondence you send through the account portal.
Covers the reference data 333ko holds relating to your bKash, Nagad or Rocket wallet activity. The wallets themselves are governed by their own privacy terms; we hold only the minimum data needed to reconcile your account balance.
Covers anonymised behaviour data — pages visited, game categories opened, lobby navigation paths. This data is aggregated and used to improve the platform; it is not linked back to your personal profile without your consent.
Does not cover how external services — payment processors, game content studios or analytics providers — handle data on their own systems. Each has its own privacy policy; we encourage you to review those separately where relevant.
You have real, practical choices about the personal information 333ko holds on your account. These are not theoretical — they are actions you can initiate through your account settings or by contacting our support team directly. Start by opening your account profile page: your registered contact details, wallet identifiers and communication preferences are visible there, and most can be updated through the fields shown. If something looks wrong — a name misspelled, an old mobile number still attached — use the edit function on that page and follow the confirmation steps shown. For records that are not directly editable through the interface, or if you want to understand exactly what data we hold about you, reach out through the support route listed in this policy. We will confirm receipt and work through the request with you. Finally, if you believe any part of how we handle your data is incorrect or needs to stop, you can raise that as a formal question through the same support channel. Access rights depend on your local law and the eligible region under which your account was opened.
Open your account profile from the signed-in dashboard to see the personal details we currently hold. Contact support if you need a more complete picture of your stored data.
Use the edit fields in your account settings to update contact information, wallet references or communication preferences. Follow the on-screen confirmation steps once changes are submitted.
If you want to understand how a specific piece of your data is used or retained, send your question through our published support contact. We will respond with a clear account of what we hold and why.
Where your local law provides a right to restrict or remove data, contact support with your request. Outcomes depend on applicable law and the eligible region tied to your account.
If any section of this policy raises a question you cannot resolve through your account settings, there are direct ways to reach us. Use the routes below — these are the channels we monitor for account and policy matters. Do not share full wallet credentials or passwords through any support channel; our team will never ask for them.
Open the chat widget from any signed-in page to reach our support team. This is the most direct route for account data questions and identity-related follow-ups.
Send your privacy-related request to the email address shown in your account help section. Include your registered account identifier — not your password — so we can locate your record quickly.
The help centre, accessible from the support menu when signed in, contains documented steps for common data and account requests. Check there first before raising a new support ticket.
Responsible data handling at 333ko means having clear rules on what we collect, how long we keep it and who can access it internally. This section covers the practical measures behind the policy.
We use cookies to keep your session active, remember your lobby position and measure page performance in aggregate. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load.
Your password is stored in hashed form — we cannot read it directly. Access to account data within our systems is restricted to staff with a documented operational need. Requests that fall outside that scope are logged and reviewed.
We keep account records for as long as your account is open and for a further period required by our operational obligations. When retention is no longer required, data is either permanently deleted or anonymised so it cannot be traced back to you.
To update, restrict or request deletion of your data, contact support with your account identifier and a clear description of the change you need. We will confirm the outcome in writing through the same channel.
These questions cover what we hear most from people reading this policy for the first time. If your question is not here, the support routes listed above are the right next step.
We collect the details you enter during registration — your name, contact information and, where applicable, identity verification documents. Once your account is active, we also hold records of your sessions, support contacts and the wallet references used for bKash or Nagad transactions.
We store the reference data needed to match a bKash or Nagad transaction to your account — typically a masked identifier and a transaction reference number. We do not store your full wallet PIN or password, and those credentials are never transmitted through our platform.
Your registered contact details and wallet references are visible in your account profile. For a more complete picture of everything we hold, contact support with your account identifier. We will confirm what data exists and the basis on which we hold it, subject to your local law and eligible region.
Open your account settings page and use the edit fields shown there for contact details and communication preferences. For information that cannot be edited directly — such as identity verification records — raise a correction request through the email or live chat support route listed in this policy.
We share data only with service providers who support platform operations — for example, fraud detection or identity checking. Those providers are under contract to use your data only for the specific purpose we define. We do not sell personal data to any party.
We retain your records for a period after account closure to meet our operational obligations. Once that period ends, your data is deleted or anonymised. The exact duration depends on the legal requirements applicable to your region and the eligible jurisdiction under which your account was held.